Terms of Service

1. Acceptance of Terms

By accessing and using ShopLink Commerce OS ("ShopLink", "we", "us", or "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use our platform to create, manage, or operate a storefront. ShopLink provides a software-as-a-service (SaaS) platform that enables merchants to build online storefronts and facilitate commerce via third-party messaging applications (e.g., WhatsApp).

2. Nature of the Service (Platform Independence)

ShopLink is a technology infrastructure provider, not a marketplace, retailer, or payment gateway. We provide the digital tools for merchants to display products and generate checkout requests.

• We do not process, hold, or transfer funds on behalf of buyers or sellers. All transactions, including Mobile Money (MoMo) or bank transfers, occur directly between the merchant and the buyer.
• We do not warehouse, manufacture, or ship goods.
• We are not a party to any contract or transaction made between a merchant and their customers.

3. Merchant Responsibilities & Liability

As a merchant utilizing the ShopLink platform, you retain sole liability for your business operations. You explicitly agree that:

• You are entirely responsible for the quality, safety, and legality of the products or services you list.
• You are responsible for handling all customer service inquiries, refunds, returns, and disputes. ShopLink will not mediate disputes between you and your buyers.
• You must clearly state your own Terms of Sale, Return Policies, and Shipping policies on your storefront using the Custom Pages feature.
• You agree to indemnify and hold harmless ShopLink from any claims, damages, or legal actions brought by your customers regarding their purchases.

4. Prohibited Uses & Account Termination

ShopLink reserves the right to suspend or terminate any storefront, without prior notice or refund, if it is determined that the merchant is:

• Selling illegal, counterfeit, or prohibited goods (including but not limited to narcotics, weapons, or unauthorized digital media).
• Engaging in fraudulent activities, scamming, or failing to deliver purchased goods.
• Uploading malicious code, exploiting platform vulnerabilities, or engaging in unauthorized scraping of the platform.

5. Subscription & Billing

ShopLink operates on a tiered subscription model. By subscribing to a paid tier (e.g., Growth, Commerce OS), you authorize us to charge your selected payment method.

• If a subscription payment fails or expires, your storefront will be placed into a locked "Maintenance Mode" after a grace period of 72 hours.
• Stores that remain inactive and unpaid for 90 consecutive days may be subject to automated data deletion, including the removal of all products, media, and customer data.
• All subscription payments are non-refundable unless required by applicable law.

6. Limitation of Liability

To the maximum extent permitted by law, ShopLink shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of the platform. The platform is provided on an "as is" and "as available" basis without warranties of any kind.

7. Contact & Governing Law

These Terms shall be governed and construed in accordance with the laws of the jurisdiction in which ShopLink operates, without regard to its conflict of law provisions. For any legal inquiries or support, merchants may contact us directly via our official WhatsApp support channel.